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SUPPORT
Support
Let’s make things
easier.
Support shouldn’t feel complicated.
Here, you’ll find clear guidance for orders, products, your account, and everything else in the Vitality Logic experience.
How can we help?
Choose a topic to find answers faster.
Need a hand?
We’re here whenever you need support.
If you can’t find the answer you’re looking for, our team is always happy to help. Send us a message and we’ll get back to you as soon as we can.
Contact SupportOrders & Shipping
Getting your order to you, smoothly.
Here’s what to expect when it comes to processing times, delivery, and what to do if something goes wrong.
Where is my order?
Once your order is processed, you’ll receive an email with a tracking link. If you can’t find it, check your spam folder or reach out to our support team and we’ll resend your details.
How long does shipping take?
Shipping times depend on your location and the shipping option you choose at checkout. In most cases, orders are processed within a short handling time before they’re handed to the carrier. We’ll always show you an estimated delivery window before you confirm your order.
Do you ship internationally?
We’re gradually expanding where we ship to. During checkout, you’ll see whether we currently deliver to your country and what the available shipping options are.
My package is missing or damaged — what should I do?
If your order hasn’t arrived, or something isn’t right when it does, please contact us with your order number and a brief description of the issue. We’ll work with you and the carrier to find the best solution.
Billing & Payments
Payments made simple and transparent.
Here’s how we handle payments, security, and refunds behind the scenes, so you always know what’s going on.
Payment methods
We work with trusted providers and major payment methods so you can check out with confidence.
Secure processing
Your payment details are handled through encrypted processors — we don’t store sensitive card data.
Refund-friendly
If you’re eligible under our policy, we’ll guide you through the refund process step by step.
What payment methods do you accept?
Available payment options are shown at checkout and may include major cards and secure digital wallets. The list can vary by country, so always check the options displayed for you.
My payment failed — what should I do?
First, double-check your card details, available balance, and any security prompts from your bank or provider. If everything looks correct and it’s still failing, you can try another method or contact us so we can help you troubleshoot.
I’ve been charged twice — what now?
Occasionally, pending authorisations can look like duplicate charges. Give it a short time to update. If the duplicate doesn’t drop off or you still see two completed charges, reach out with a screenshot and your order details and we’ll review it with you.
How do refunds work?
If a refund is approved under our policy, we’ll normally send it back to the original payment method. Processing times depend on your bank or provider, but we’ll let you know when the refund has been initiated on our side.
Can I get an invoice or receipt?
Yes. You’ll usually receive an order confirmation by email that includes your purchase details. If you need a more detailed invoice or can’t find the email, contact us and we’ll resend it.
How are taxes handled?
Any applicable taxes are usually calculated and shown at checkout before you confirm your order. These can vary by region, so always review the final summary carefully.
Product Support
Gentle guidance for using Vitality Logic products.
Whether you’re exploring a new supplement, a digital program, or one of our tools, this is where you’ll find simple, practical advice on getting the most out of your experience.
Supplements & wellness products
Always follow the instructions on the label or inside the package. If you’re unsure whether something is right for you, speak with a qualified health professional first.
Digital programs & tools
Most digital content will be delivered by email or through your account. If something doesn’t unlock or load properly, try refreshing, checking spam, or logging in again.
Listening to your body
If something doesn’t feel right while using any product, pause and check in with yourself. When in doubt, stop using it and talk to a healthcare professional you trust.
Common product questions
Where can I find instructions for my product?
Most products include printed or on-screen instructions. If something is missing or unclear, you can contact us with your order details and we’ll resend the information.
What should I do if I have a reaction or don’t feel well?
Stop using the product immediately and speak with a qualified health professional. We can’t offer medical advice, but we can provide product information that might help your provider understand what you’ve taken or used.
How do I access my digital program or content?
Digital products are usually delivered by email or made available in your account. If you don’t see anything after purchase, check your spam or promotions folders and make sure you’re logged in with the same email you used at checkout.
My video, audio, or download isn’t working — what now?
Try refreshing the page, switching browsers, or checking your internet connection. If the issue continues, take a screenshot if you can and contact us with details about your device and browser so we can help you troubleshoot.
Can I use Vitality Logic products alongside other supplements or treatments?
Because every body and health history is different, we can’t safely advise on combinations. It’s always best to review all products and ingredients with a healthcare professional who knows your situation.
How should I store my products?
Unless the label says otherwise, most products should be kept in a cool, dry place away from direct sunlight and out of reach of children. Always check the packaging for any specific storage notes.
Account & Login Help
Accessing your Vitality Logic account should be simple.
Here’s a gentle guide to resolving the most common login and access issues, from password resets to quiz access.
Check your login details
Make sure you’re using the same email you used at checkout or when taking a quiz. Typos happen more than you think — double-checking helps.
Reset your password
If you can’t log in, use the ‘Forgot Password’ option to get a reset link. Sometimes these emails land in spam or promotions tabs.
Still can’t access your account?
Send us a quick message and include any screenshots you can. It helps us understand what you’re seeing on your end.
I didn’t receive my password reset email.
Check spam, promotions, or any filtered inboxes. If it’s still missing after a few minutes, contact support and we’ll resend it.
My quiz results aren’t showing in my account.
This usually happens when quizzes were completed with a different email address. Let us know and we can merge or correct your access.
Can I delete my account?
Yes. Just contact us with the email associated with your account, and we’ll guide you through the deletion process.
Quiz Support
Understanding your Vitality Logic insights.
Your quiz results offer gentle guidance to help you reflect on patterns, habits, and areas of support. They’re not meant to diagnose or pressure you — only to help you understand yourself a little better.
- Results adapt as your lifestyle and habits change.
- Recommendations are starting points — not instructions.
- Use what resonates and leave what doesn’t.
Questions we hear often
Can my results change over time?
Yes — your stress, sleep, routines, and mindset all evolve. You can retake the quiz whenever you feel something has shifted.
Do I have to follow every recommendation?
Not at all. These insights are suggestions, not rules. Keep what feels right and ignore what doesn’t.
What if something feels unclear?
We’re always happy to help explain how the quiz works and what your insights might mean.
Before you contact us
Share your affiliate link
Include the exact link you’re using so we can test or debug it on our side.
Mention what you’re seeing
Tell us whether clicks, sales, or dashboards look off and when you first noticed it.
Add dates and screenshots
Any dates, time ranges, and screenshots you can share help us investigate faster.
New partnership ideas
If you’re reaching out with a fresh idea, share a short overview of who you are and how you’d like to collaborate.
Affiliates & Partnerships
Support for the people who share Vitality Logic with the world.
If you’re collaborating with us as an affiliate, content creator, or partner, this is where you’ll find guidance on tracking, payments, and getting help when something doesn’t look right.
- Where to go if your links or tracking don’t behave as expected.
- How to ask about commissions and payment timelines.
- Who to contact if you’re exploring a new partnership idea.
Fix it fast.
Here are some of the most common issues people run into — and simple ways to get back on track.
Login & Access
- I can’t log in to my account.
- I didn’t receive my password reset email.
- My quiz results aren’t showing.
Emails & Notifications
- I’m not getting any emails from you.
- My confirmation email never arrived.
- Important messages are going to spam.
Orders & Billing
- My payment went through but I don’t see anything.
- My order confirmation looks wrong.
- I think I’ve been charged twice.
Content & Product Access
- My video, audio, or download won’t load.
- A link inside my content is broken.
- I can’t access a program I paid for.
You don’t have to figure it out alone.
If something still feels unclear, or you’re not sure which step to take next, you can always reach out. We’ll do our best to respond with clarity, kindness, and no pressure.
Contact Support